Paid Product Support Enquiry
To use this form you will need to know either your 32 character transaction ID, or the email address you used for payment.
Your 32 character transaction ID was sent to you in our purchase confirmation email. It is NOT your PayPal transaction ID. PayPal assigns different ID's to the sending and receiving side of a transaction. We do not have access to your PayPal transaction ID.
Transactions are completely deleted from our system 2 years after expiry, so if your transaction expired more than 2 years ago, you will not be able to use this form.