Please check the relevant User Guide for answers before contacting us. You can download any of our user guides here.
We have several different contact forms. Please select the most appropriate subject for your enquiry.
Order Status, Delivery Status, and Lost Download Links
If you have purchased a product from us you can use our Order Status page to check the status of your order(s) and re-send your download link(s).
If the Order Status page does not answer your question or you need more help, please use this contact form.
Our user guides are free to download and should answer most of your questions. The user guides describe every feature of the product, so if a feature you need is not in the user guide, it's not in the product. FlexiContact Plus, Rentalot Plus, and MediaShop also have demonstration sites where you can login to the back end and try out the various administrative functions.
If these resources don't answer your question, please use this contact form.
Support for Free Products
It should be reasonably obvious that it's not sensible to offer free support for free software. We need to spend our time earning a living like everyone else. We make every effort to ensure that our free software works in as many environments as possible and that the documentation is adequate for the majority of users, but we can't offer any guarantee of success in all environments or for all users. However, if you are an experienced Joomla user and feel that you have identified a problem that we need to know about, please do report it. We are very receptive to real problems and will fix them promptly.
We are sorry to have to mention it, but we don't speak "text" and we won't answer emails that lack basic politeness. We don't expect perfect English, but if you can't be bothered to write proper sentences, please don't expect us to spend time solving your problem.
We Don't Support Joomla!
If you need help with layout, styling, customisation, code enhancements, or general Joomla issues, the proper place to seek help is at the Joomla forums. There are thousands of people there who can help you.
If you are sure you have found a bug in our software, we do want to hear from you. Please include as much detail as you can, with the exact wording of any error messages. Please use this contact form. The magic word is "contact".
Support for Paid Products
If you have purchased one of our paid products, we will usually answer your emails. Most of our products have supported and non-supported options, so we need to be able to find your purchase transaction to determine the level of support that you chose. You will need to tell us the email address that you used to pay with, or the transaction ID from our purchase confirmation email. Please note that we cannot search on your PayPal transaction ID, since we do not receive that information.
We Don't Support Joomla!
We only support our own extensions and cannot help with more general issues. If you need help with layout, styling, customisation, code enhancements, or general Joomla issues, the proper place to seek help is at the Joomla forums. There are thousands of people there who can help you.
We try not to make too many "rules" about support, but please be reasonable in your expectations. If you have paid £9 for a product, please don't expect us to help you with some complex integration issue, or a custom code change, or several different issues on several different customer sites. We try to be fair but it has to work both ways.
Unsupported Paid Products
We offer unsupported versions of our paid products as a service to advanced users who are happy to study our user guides carefully and investigate problems without needing to ask for assistance. If you must, eventually, ask for support for an unsupported version, we do expect you to have read the user guide and performed some initial investigation, for example eliminating conflicts with your template or other third party extensions. We will always help with genuine bugs or problems, but if you did not purchase support, it is your job to perform the initial diagnosis of the problem and provide us with your analysis. For unsupported versions, you cannot just contact us and say, "Xyz does not work".
PolitenessWe are sorry to have to mention this, but even if you have paid for a product, we expect your communications to be civil and business-like. We don't speak "text" and we won't answer emails that lack basic politeness. We don't expect perfect English, but if you can't be bothered to write proper sentences, please don't expect us to spend time solving your problem.
For paid product support, please use this contact form.
If you need an invoice for a purchase, please use this page to generate your invoice.
For any other query about an invoice, please use this contact form.
Software Updates for customers in the EU, outside the UK
Due to the new "place of supply" rules we are no longer allowed to enable automatic downloads of software to customers in the EU who are outside of the UK. As a result, if you are in the EU and wish an update to software that you have purchased from us, please use this contact form.
Submit a New Translation
New or updated translation files for our products are always welcome and will be added to the next release. If you would like to submit a new language translation for one of our extensions, please use this contact form.
Quotations for Bespoke Work
We're sorry but we no longer quote for any bespoke work at all. We talk more about our reasons for that on this page.
Suggestions, Comments, and Feature Requests
We are always happy to receive feedback, suggestions, and feature requests. We obviously can't implement all of your ideas but we do need them. No-one gives us a specification for our products. We can't know what you want if you don't tell us, so please be generous with your thoughts and ideas. Please use this contact form.